Frequently Asked Questions




How do I know which reports are right for me? keyboard_arrow_down

SPOTLIGHT allows you to run reports on a specific location or trade area. If you want to know more about the composition of those who live in a neighborhood, choose demographic and segmentation reports. If you want to forecast demand or estimate a growth opportunity, explore SPOTLIGHT’s Retail Market Power® Reports and Consumer Buying Power™ Reports. Alternatively, if you need to understand competitive activity or traffic patterns in an area, select the business and location reports. See reports

Do you offer annual subscriptions? keyboard_arrow_down

SPOTLIGHT offers two subscription plans to support your information needs. The Standard Subscription, our most popular plan, provides access to our commonly used reports and unlimited report usage. The Advanced Subscription offers everything in the Standard Subscription PLUS it gives you data for sub-geographies within your trade area. This is important so that you can identify neighborhoods that fit your customer criteria and maximize your opportunities. See plans

Are there discounts available for multi-year subscriptions? keyboard_arrow_down

Yes, multi-year discounts are available. Please call the SPOTLIGHT account team at 1.844.871.1389 to discuss licensing options.

Which payment options do you accept? keyboard_arrow_down

All prices are in USD. We accept all major credit cards including Visa, MasterCard and American Express.

Can I try SPOTLIGHT for free? keyboard_arrow_down

SPOTLIGHT is a commercial platform for businesses. There is no charge to create an account and there are no hidden fees or maintenance charges. You only pay for the reports you choose - priced from $89 - $179. See reports

Are SPOTLIGHT reports available outside of the US? keyboard_arrow_down

All SPOTLIGHT reports are priced in US dollars and based on US data sources. If you are a Canadian customer, please call 1.844.871.1389 to speak with one of our team members about setting up your account to access Canadian data.

Do you have support materials to help me get started? keyboard_arrow_down

We have documentation and videos to help you get started and answer questions. Visit our community site to watch videos on "How To Use" the SPOTLIGHT platform and read documentation on "Getting Started".

How do I create an account? keyboard_arrow_down

There are two steps to creating an account:

Step One: “Create an Account” with name, email and password.

Step Two: Create your profile by verifying your email and adding company details.

To get started, click here

How do I renew my account? keyboard_arrow_down

If your account has not expired and you are within a 30 day window of your renewal, then you will receive a renewal prompt at login. Follow the online steps to verify your bundle selections and then you will be prompted for payment.

How do I reset my password? keyboard_arrow_down

To change your password anytime, go to the upper right corner of the SPOTLIGHT screen. Go to My Account > Manage.  Your new password must be at least 7 characters long and have:

  • One uppercase letter from A to Z
  • One number from 0 to 9
  • One symbol: !@#$%^&*

What browsers does SPOTLIGHT support? keyboard_arrow_down

We recommend using the latest versions of Firefox or Google Chrome for the best SPOTLIGHT user experience. Internet Explorer is not supported.

What format will my reports come in? keyboard_arrow_down

SPOTLIGHT allows you to export your report results to a variety of formats, including PDF and Excel. 

Can I save previous report downloads? keyboard_arrow_down

Yes, report downloads are automatically saved in your Results page unless you choose to delete them. You can also download them to your hard drive.  We recommend you re-run reports annually due to changes in markets and methodology.

How do I log in with my company's account information? keyboard_arrow_down

Accounts are assigned to individuals; sharing credentials violates the accepted Terms and Conditions. Please call us at 1.844.871.1389 to purchase additional licenses.

Do you offer analytics consulting or data services? keyboard_arrow_down

At Environics Analytics, we offer a full range of products and solutions. We help you develop a data-driven strategy, improve your data quality, better understand your customers and analyse your markets. Visit Environics Analytics or contact us for more information.

Contact Us Icon

Still have questions?